SERVICE


Responsive Services, Better User Experience


The company adheres to the development concept of "scientific and technological innovation, quality-based enterprise", and is committed to the safety, standardization, informatization and efficiency of medical equipment.

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Which information you need?


01

Quality & Warranty

Strict quality control, ISO and CE certificates and a 1-year warranty to ensure you have wonderful and affordable products.

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02

Repair service

Well-prepared accessories and clear procedures to enable your devices always work effectively.

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03

Customer care

Whenever and wherever you need us, just dial our 24*7 hotline

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04

Technical support

Quickly respond to your inquiry about technical and documents via email/phone etc.

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Warranty and repair service


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1 year warranty period is available for Automatic sampling system, Automatic nucleic acid extractor and Magic Sample Processing System.

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During the warranty period, free maintenance service can be provided for the faults caused by product quality problems or design defects. You only need to provide "warranty card" to Changsha Imadek maintenance specialist. The warranty period starts from the "installation date" filled in the "warranty card" attached to the product. The "warranty card" is your only warranty certificate. Do not lose it. If the warranty card and other relevant regulations of Changsha Imadek products conflict with the relevant national laws and regulations, the relevant national laws and regulations shall be followed.

During the warranty period, the repair work required due to the following non product problems is not within the scope of free warranty:

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●Voltage mismatch;

●Improper human use;

●Assemble and disassemble the instrument by oneself;

●Maintenance not approved by Changsha Imadek;

●The power grid voltage or electromagnetic interference does not conform to the specified range of the product.

●Natural disasters and other force majeure factors;

●Other maintenance work not caused by the product itself.

We promise to provide corresponding technical support and cooperation for our products, and guarantee 24-hour hotline service.

江苏钜隆建筑材料

Warranty and repair service


图片名称

1 year warranty period is available for Automatic sampling system, Automatic nucleic acid extractor and Magic Sample Processing System.

图片名称

During the warranty period, free maintenance service can be provided for the faults caused by product quality problems or design defects. You only need to provide "warranty card" to Changsha Imadek maintenance specialist. The warranty period starts from the "installation date" filled in the "warranty card" attached to the product. The "warranty card" is your only warranty certificate. Do not lose it. If the warranty card and other relevant regulations of Changsha Imadek products conflict with the relevant national laws and regulations, the relevant national laws and regulations shall be followed.

During the warranty period, the repair work required due to the following non product problems is not within the scope of free warranty:

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●Voltage mismatch;

●Improper human use;

●Assemble and disassemble the instrument by oneself;

●Maintenance not approved by Changsha Imadek;

●The power grid voltage or electromagnetic interference does not conform to the specified range of the product.

●Natural disasters and other force majeure factors;

●Other maintenance work not caused by the product itself.

We promise to provide corresponding technical support and cooperation for our products, and guarantee 24-hour hotline service.

江苏钜隆建筑材料

Warranty and repair service


Decades experience in R&D technology development and product design, we can provide suitable solutions for your specific needs and provide guarantees in terms of delivery time, quality and performance

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